I recently read about Justgiving’s move to a new automated payment processing system. I donated some money to one of their fundraisers on 18 October and only today did I receive an email saying that my transaction had been approved. Almost a month later! I assume that the backoffice has just got round to manually […]

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With the latest news that Chariot, the company behind the Play Monday venture, is teetering on the brink of administration, it is time to assess if this is a good or bad thing. For me its potential withdrawal from the Third Sector (although it is questionable how much of their commitment was to this area) is, unreservedly, […]

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Lack of usability can kill off the philanthropic spirit. I have moaned about this on two occasions - once regarding accessibility and once complaining about broken links. A much needed survey conducted by Iconcertina did a benchmark study of 110 UK Charity Websites comparing how these organisations engage with donors, volunteers and other stakeholders in […]

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Its been a week since I reported the broken links. Obviously no donations are going through the CAF card facility otherwise we would have seen this repaired- surely?

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My colleague Lou Cook, is going to podcast about Charities and their apparent neglect of website accessibility. (keep your ears peeled)
When it comes to accessibility in the online world its inseparable from usability in my opinion. In the Third Sector this is an issue too. Although some would argue that the ill-fated playmonday.com has nothing […]

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I bank with First Direct who really gets things right most of the time and I was pleased to see a link to the Asian Earthquake appeal - clicking on it I was redirected to the Disasters Emergency Committee Website
I have heard a lot about the CAF’s new online offering to replace the somewhat […]

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